So this week's confession...... I HATE INSURANCE COMPANIES!!! (yep, am lumping them all in together!!)
Mention the word insurance company to just about anyone and they are bound to have a story of hatred and disappointment.
For me, insurance is one of those necessary evils! Can't be without it, hardly ever use it and when you need it, they are beyond frustrating and make it damn near impossible for you to get any of YOUR money! Each year we pay
So here is my story....
A few weeks back (about the 10th of September to be more exact) I had to evict the tenants from my rental property. After almost 4 years of them getting behind in rent I had had a gutfull. My real estate agent had been less than helpful and I had had thoughts of selling so I thought now was my chance. I had them evicted. A few days after they left I went to inspect the property..... Words cannot describe how I felt walking through what was once MY home...
I had bought the house about 7 years ago with money I had saved but also money my parents had given me from my sisters life insurance policy after she passed away. I still remember the first time I looked at the house....it didn't tick many of my boxes that I had been looking for but for some reason that didn't matter, there was something that drew me to the house and I was determined to make it mine. I only moved out and let it become a rental when I left town for a new job 4 hours away..
Standing in the house now I felt all sorts of emotions...sick...angry...disappointed...disgusted...
|Stove that used to have a glass cover that acted as the splash back|
|Holes behind every door obviously from the door handles, even though there are door stoppers, that they have tried to patch up themselves|
|Mould and water damage|
|Broken shower head|
|Cupboard door broken off it's hinges|
|Used to be a towel rail attached to that|
|Mould everywhere, and later I discovered that the sink was clogged - even the plumber said it was gross!|
|Marks, drawing and holes all over the walls|
|Have no idea what they have done here but it used to be a phone plug.|
Needless to say the Real Estate and I have had stern words about how the property was left to get in such a state.
I was covered with Landlords Insurance for malicious damage and loss of rent. Now, with an excess of $1000 and not being able to class this damage as 'malicious' I have been left to foot the bill on all the repairs. Leaving just my claim of loss of rent. When they were evicted the tenants were about 2 weeks behind in rent, it has taken me a number of weeks to repair all the damage and get the house back to a rentable or sellable state. It needed to be fully repainted internally and this was only finished on Thursday.
In this time I have spent a ridiculous amount of time on the phone to the Insurance Company, who advertise that they are available 24/7, and each time I speak to them I get told something different. Several times I have been told that I have to call back during business hours to speak to a supervisor! Here's a tip....
SOME OF US WORK DURING BUSINESS HOURS AND THEREFORE CAN'T MAKE PERSONAL CALLS DURING BUSINESS HOURS!!!
So finally last Monday I left work early and got to call during business hours and speak to a supervisor who informed me that they were considering not approving my claim as I had not been actively seeking a new tenant! ummmm....How could I when the house was SO disgusting and the WHOLE interior needed to be repainted!!! It wasn't fit to be rented or sold! I
think hope he got the picture, he apologised for taking so long in getting back to me (ummm I rang you idiot!) and explained that there were only 2 people who could handle my type of claim and he had been on holidays....WTF???? Are you serious!?
So he now told me he would have to take the matter to his supervisor for approval and that he would call me back within 24 hours..... THAT WAS 144 HOURS AGO!!!!
So here's how I figure it....in the time I have had my insurance with them I have paid them somewhere around the $4000 mark..... I am out of pocket somewhere around the $5000 mark (not to mention the time it has taken to do all the work, with the help of some AMAZING friends and their husbands!, the phonecalls, driving all over town to buy stuff etc etc) and they are disputing my claim which is for (maximum) around $2500.... is it really too much to ask?? I guess I will have to wait and see....if he ever calls me back!
Do you have a confession to make? An insurance success story? or have your experiences been similar to mine?